Friday, February 10, 2012

Using Metrics

EDUCAUSE yesterday released a short video that features me and Martin Klubeck of Notre Dame discussing the importance of metrics.

Martin is the leader when it comes to the use of metrics for IT organizations in higher education, and it was an honor to share the stage with him. His recent book Metrics: How to Improve Key Business Results is a valuable resource for IT leaders and it features a case study on my research through the Higher Education TechQual+ Project.

Thanks EDUCAUSE for featuring our work!

1 comment:

  1. The video is so simplistic and correct in its logic. All too frequently when the talk centers on predictive analytics through the use of performance metrics the tendency is to make measurements way more complex than they need to be. That is when the "trouble" starts . . .

    Good video on the proper use and significance of "metrics". "If you can't measure it, you can't manage it" -- but be very careful "what" you measure and understand "what" you want to "manage".