Friday, June 24, 2011
Insource or Outsource? An IT Value Curve Perspective
As the cloud continues to mature, enterprises face a myriad of sourcing opportunities for IT services and it is crucial that IT leaders apply a consistent approach when evaluating sourcing opportunities. The concept of the "IT Value Curve" offered in "Technical Skills No Longer Matter" provides one such framework.
I cover this perspective in an article just published by EDUCAUSE Quarterly entitled "Outsource the Transactional, Keep the Transformative." In this article, the IT Value Curve is discussed within the context of Pepperdine’s decision to outsource it's IT helpdesk to Sungard Higher Education. However, do not let the title of the article suggest that all transactional IT services should be outsourced. That path can often lead to disaster. How you make the decision to outsource is just as important as what you may choose to outsource.
Posted by Timothy M. Chester at 11:44 AM