Friday, December 19, 2014

Updates to the Core TechQual+ Survey for 2015

The Higher Education TechQual+ Project is a research project that develops tools to help IT leaders create a culture of continuous improvement for their organizations. More information on the TechQual+ project can be found at http://www.techqual.org on the Web.

The project provides the following: a common survey instrument that defines effective IT technology services from the perspective of those outside the IT organization; a set of easy-to-use Web-based tools that allow IT leaders to create surveys and analyze data collected from students, faculty, and staff; and a peer database that allows for comparisons of IT service quality against the performance of other institutions. These tools are available free of charge to participating institutions.

Each year provides the opportunity to assess the quality of the current core TechQual+ survey and make improvements. This activity occurs each fall and any changes to the core survey become effective with the new calendar year. Feedback from TechQual+ participating institutions drives this process.

The proposed core TechQual+ survey for 2015 contains substantial revisions from the previous survey. A draft of the proposed 2015 survey is available at http://bit.ly/1Am73pa for review and comment by project participants and interested others.

For this year’s revisions, efforts have focused on the need to reduce the complexity of the survey. This includes revisions directed at making the survey easier to understand while improving the applicability of the survey to diverse audiences. At the same time, these changes are in keeping with the core commitments of connectivity, collaboration, and a positive end user experience articulated through past surveys. Through a series of focus groups these three core commitments have been identified as critical for students, faculty, and staff throughout higher education.

Project participants and interested others may provide feedback on the proposed survey through Friday, January 9, 2015. To provide feedback, please download the draft survey from the link above and make edits or comments directly within the Microsoft Word document. Please return the edited document to accidentalcio@icloud.com by e-mail. Please use the same email address for any other questions or comments. The finalized survey instrument will be available for use by all project participants on Monday, January 12, 2015.

Wednesday, October 1, 2014

Thursday's Hawkins Leadership Roundtable Agenda

On Thursday morning roundtable members and participants will convene together at 7:30am in room 209 A/C in the Orlando Conference center. This is the last meeting of the roundtable for 2014 and we hope that you have found our time together extremely beneficial. Our breakfast meeting will include remarks and some question time with Nancy Zimpher, the Chancellor of the State University of New York System, who will also be delivering the final keynote of the conference at 10:15 am.

Participants are asked to please fill out the evaluation form for the roundtable. Your feedback is essential to improving the roundtable for next year’s participants. We look forward to receiving your comments and suggestions.

About the Hawkins Leadership Roundtable: The Hawkins Leadership Roundtable is a leadership development program for new CIOs and individuals actively seeking a CIO role. The roundtable provides a 10-hour networking and mentoring experience integrated over three days of the EDUCAUSE Annual Conference. The program includes lunch sessions on Tuesday and Wednesday, an evening reception on Wednesday, and a hosted breakfast on Thursday with general session speaker Nancy Zimpher, as well as activities and information sharing before and after the conference week. For more information visit http://www.educause.edu/annual-conference/cio-and-executive-it-leader-experience/hawkins-leadership-roundtable on the Web.

Tuesday, September 30, 2014

Wednesday's Hawkins Leadership Roundtable Agenda

Tomorrow’s Hawkins Leadership Roundtable activities will continue to connect participants with council members in ways that focus on developing participants’ leadership capabilities and elevating the work of their organizations.

The links for Tuesday’s slide presentation can be found here: http://bit.ly/1pEqErt

Wednesday’s lunch will begin at 11:30 am in room W209 A/B in the Orlando conference center. During this session the council will focus on the topic of “conversations with presidents or senior executives.” During this session, each council member will play the role of an institutional president and role-play with participants using questions commonly asked of CIOs by senior executives. The goal of this exercise is to discuss ways participants can better engage their institutions senior executives regarding IT issues.

During the evening the council will enjoy a reception starting at 6pm in the Orchid Room at the Hyatt Regency hotel. During the reception the council will enjoy remarks by EDUCAUSE president and CEO Diana Oblinger. Wednesday’s reception is designed to allow council participants and members to continue their conversations on critical issues faced by IT leaders.

Council participants and members are encouraged to continue with their one-on-one mentoring activities, ensuring that the mentoring experience begins at the EDUCAUSE conference and doesn’t stop once the conference ends.

About the Hawkins Leadership Roundtable: The Hawkins Leadership Roundtable is a leadership development program for new CIOs and individuals actively seeking a CIO role. The roundtable provides a 10-hour networking and mentoring experience integrated over three days of the EDUCAUSE Annual Conference. The program includes lunch sessions on Tuesday and Wednesday, an evening reception on Wednesday, and a hosted breakfast on Thursday with general session speaker Nancy Zimpher, as well as activities and information sharing before and after the conference week. For more information visit http://www.educause.edu/annual-conference/cio-and-executive-it-leader-experience/hawkins-leadership-roundtable on the Web.

Tuesday's Hawkins Leadership Roundtable Agenda

EDUCAUSE 2014 is here and the first meeting of the entire Hawkins Leadership Roundtable kicks off today at 12:30pm in room W209 A/B in the Orlando Conference center. Though this is the first time that the council will meet together as a group, participants should have already scheduled some time with their assigned Council members who will act as their mentors for the program. Many participants will have met with their mentor yesterday or today before the first lunch. As a council member myself I am meeting with my first protégé before Tuesday's lunch.

It’s up to the participants in the program to contact their assigned Council member for mentoring activities. This one-on-one collaboration is one of the most important benefits of the Hawkins Leadership Roundtable. Participants that have not yet contacted their assigned mentor should do so as soon as possible, for the conference will come and go in the blink of an eye.

Here’s what participants can look forward to during Tuesday’s lunch.
  • Remarks by Mike Duffield, General Manager for Education and Government at Workday, one of the sponsors for this year’s roundtable.
  • An icebreaker activity, facilitated by the Council members sitting with participants at their tables, where each will be asked to share three things about themself that is not commonly known by others. Participants should think about three things that they would like to share during this activity.
  • A brief conversation about IT leadership roles and their relationship to credibility. After a few opening remarks, the council will turn to table discussions facilitated by Council members directed at the following questions:
    1. What are the different roles that IT staff play across an institution? What knowledge, skills, and perspectives are critical for the IT organization’s ability to successfully perform these roles? How are IT leaders developing these competencies in their staff?
    2. What are the sources of credibility that support IT performance in multiple roles across an institution? What behaviors reinforce IT credibility and what behaviors detract from it? Are there any gaps in credibility that prevent participant's IT organizations from maximizing their potential impact on campus?
    3. How are participants positioned in regards to elevating the impact of their technology services in support of strategic initiatives at their institution? Are participant's organizations positioned to play more than a transactional service delivery role? What gaps in skills or credibility might be holding them back?
Participants should do some thinking about these questions and come prepared to discuss them during the lunch.

About the Hawkins Leadership Roundtable: The Hawkins Leadership Roundtable is a leadership development program for new CIOs and individuals actively seeking a CIO role. The roundtable provides a 10-hour networking and mentoring experience integrated over three days of the EDUCAUSE Annual Conference. The program includes lunch sessions on Tuesday and Wednesday, an evening reception on Wednesday, and a hosted breakfast on Thursday with general session speaker Nancy Zimpher, as well as activities and information sharing before and after the conference week. For more information visit http://www.educause.edu/annual-conference/cio-and-executive-it-leader-experience/hawkins-leadership-roundtable on the Web.